Returns & Exchanges

We want you to be completely satisfied with your purchase from the kurzgesagt shop. If you are not happy with your order, you can return or exchange any unused items within 30 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original condition, unwashed, and in the original packaging to qualify for a full refund.

• 2.
  Contact Support

  Email our customer service team with your order number and the reason for your return to receive a Return Authorization and prepaid shipping label.

• 3.
  Pack and Ship

  Securely package your items and attach the provided shipping label to the outside of the box before dropping it off at your local carrier.

• 4.
  Receive Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-10 business days.